Terms and Conditions

Article 1 – DEFINITIONS
The following terms shall have the following meanings in these general terms and conditions:
Entrepreneur – the natural or legal person acting in the course of his trade, business, craft or profession, with the following identity:
Guillaume Bags
Postal address: rontgenstraat 43 Visiting address (case address): 2652EC Berkel en Rodenrijs E-mail address: info@guillaumebags.com Telephone number: 0031613660210 Chamber of Commerce number: __98079999______ VAT number: ________
Consumer – the buyer who acts for purposes outside his trade, business or profession
Parties – the entrepreneur and the consumer
Offer – the products that the entrepreneur offers for sale to the consumer
Purchase – the product that is purchased by the consumer from the entrepreneur by means of the purchase agreement
Cooling-off period – the period within which the consumer has the right of withdrawal
Day – calendar day
Right of withdrawal – the right for the consumer to cancel the purchase within the cooling-off period
Purchase agreement – the conclusion of an agreement in which the entrepreneur undertakes to give a good and the consumer undertakes to pay a purchase price for this good
Distance selling – a purchase agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance sales or services without the simultaneous personal presence of the entrepreneur and the consumer and in which only one or more means of distance communication are used

Article 2 – APPLICABILITY
2.1. These general terms and conditions apply to all distance purchase agreements concluded between the entrepreneur and the consumer.
2.2. Before concluding the purchase agreement, the general terms and conditions are made available to the consumer in such a way that they can be stored by the consumer.
2.3. Furthermore, if additional or deviating conditions apply to the purchase agreement, these will be provided to the consumer in the same way.
2.4. In the event of conflicting additional or deviating terms and conditions, the most favourable terms and conditions for the consumer will apply.

Article 3 – CONTRACT OF SALE
3.1. The distance purchase agreement is concluded by the entrepreneur’s offer and acceptance of this offer by the consumer.
3.2. The offer is fully and truthfully described by the entrepreneur, including the associated terms and conditions.
3.3. The entrepreneur informs the consumer of his rights and obligations that belong to the acceptance of the offer.
3.4. The entrepreneur must clearly and legibly state in the offer, and at the latest at the beginning of the ordering process, whether there are any restrictions on delivery and which means of payment are accepted.
3.5. When concluding the agreement, the entrepreneur provides the consumer with the following information in a clear and understandable manner:
(a) the identity, postal and visiting address, telephone number and e-mail address of the trader;
(b) the main characteristics of the purchase;
(c) the price of the purchase, including all taxes and any delivery costs;
(d) the method of payment, delivery and execution, and the associated deadlines and possible costs;
e) the complaint handling policy of the entrepreneur;
f) if the consumer has a right of withdrawal, the conditions, time limit and modalities for exercising that right, where applicable, the method of return of the purchase, and, where applicable, the reimbursement of costs, as well as the model form for rescission;
(g) if the consumer does not have a right of withdrawal, the information that the consumer does not have a right of withdrawal or, where applicable, the circumstances in which the consumer waives his right of withdrawal;
(h) a reminder of the existence of a legal guarantee that the purchase must comply with the contract, and any assistance to the consumer after purchase;
(i) where applicable, the duration and termination conditions of the contract;
(j) where applicable, the existence and conditions of financial guarantees to be provided by the consumer at the request of the trader.
3.6. If the agreement arose at a public auction, the provision of the information referred to in paragraph 5(a) shall be fulfilled by providing the corresponding information of the auctioneer.

Article 4 – RIGHT OF WITHDRAWAL
4.1. The consumer has a 14-day cooling-off period from the conclusion of the agreement to withdraw from the agreement without giving reasons.
4.2. The cooling-off period starts on the day after the consumer has received the product.
4.3. If the purchase consists of several products, the cooling-off period starts on the day after the consumer has received the last product.
4.4. If the product is delivered by means of multiple shipments, the cooling-off period starts on the day after the consumer has received the last shipment.
4.5. The above remains unaffected if the product is received by a third party designated by the consumer.
4.6. In the case of an agreement for the supply of water, gas or electricity that has not been prepared for sale in a limited volume or in a certain quantity, or for district heating, the cooling-off period starts on the day after the agreement is concluded.
4.7. For withdrawal, the consumer can use the withdrawal form provided by the entrepreneur, or another unambiguous statement to the entrepreneur to that effect.
4.8. If the requirements set out in Article 3(5)(f) are not met, the cooling-off period referred to in paragraph 1 of this article shall be extended by the time that has elapsed from the time when the cooling-off period commenced until the moment when all missing information has been provided to the consumer in the prescribed manner, with a maximum extension of 12 months.
4.9. The right of withdrawal does not apply in the following cases, provided that the entrepreneur has clearly stated to the consumer prior to concluding the agreement that the right of withdrawal is excluded:
(a) contracts the price of which is subject to fluctuations in the financial market over which the trader has no influence and which may occur within the period for termination;
(b) contracts concluded at a public auction;
c) agreements where the consumer has specifically requested the entrepreneur to visit him to carry out urgent repairs or maintenance, unless:
– it concerns additional services that the consumer has not expressly requested;
– it concerns the supply of items other than those necessary to carry out maintenance or repair;
(d) contracts for the supply of products which are manufactured on the basis of the consumer’s choice, or which are clearly intended for the specific consumer;
(e) agreements for the supply of products which deteriorate quickly or have a limited shelf life;
(f) contracts for the supply of products which cannot be returned for reasons of health or hygiene and which have been unsealed after delivery;
(g) contracts for the supply of products which, after delivery, are by their nature irrevocably mixed with other goods;
(h) contracts for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but of which:
– the delivery can only take place after 30 days, and;
– the actual value depends on fluctuations in the market beyond the trader’s control;
(i) contracts for the supply of audio, video and computer software the seal of which has been broken after delivery;
(j) contracts for the supply of newspapers, periodicals or periodicals, with the exception of a contract for the regular supply of such publications.

Article 5 – DISSOLUTION
5.1. If the consumer has a right of withdrawal, makes use of this right within the cooling-off period, and has informed the entrepreneur about this by means of the model form for dissolution provided by the entrepreneur, or another unambiguous statement to that effect, the agreement between the parties will be dissolved.
5.2. By dissolving the purchase agreement, all additional agreements are dissolved by operation of law.
5.3. After dissolution, the entrepreneur will immediately, but within 14 days after receipt of the referred to in paragraph 1 of this article, reimburse all payments received from the consumer, including the delivery costs in proportion to the part of the agreement that is dissolved, in the same payment method as used by the consumer to pay for the purchase, unless the consumer has expressly agreed to another free payment method.
5.4. If, when concluding the agreement, the consumer has opted for a delivery other than the cheapest delivery chosen by the entrepreneur, the entrepreneur is not obliged to reimburse the additional costs for this delivery method.
5.5. If the purchase has already been delivered or sent for delivery, the consumer shall return the purchase in good condition immediately after dissolution, but within 14 days after the notification referred to in paragraph 1 of this article has been issued, or hand it over to the entrepreneur or a person designated by the entrepreneur, unless due to the nature of the purchase it must be picked up by the entrepreneur.
5.6. Unless it has been agreed that the entrepreneur will pick up the purchase, the consumer can only claim compliance with the refund referred to in the previous paragraph when the entrepreneur has received the purchase or provides the consumer with proof of returning the purchase to the entrepreneur.
5.7. The costs of returning the purchase are borne by the consumer, unless the entrepreneur has failed to inform the consumer that these costs are for his account.
5.8. The consumer is only liable for depreciation of the purchase if he has used the purchase more or differently than necessary than to determine the nature, characteristics and effect of the purchase. The consumer is not liable for depreciation if the entrepreneur has not provided the information in accordance with Article 3, paragraph 5 under f.
5.9. If the consumer withdraws from the agreement after he has explicitly requested the execution of the agreement for the supply of water, gas or electricity, which have not been prepared for sale in limited volume or in a certain quantity, or for district heating, the consumer owes the entrepreneur an amount that is proportional to that part of the obligation that has been fulfilled by the entrepreneur at the time of exercising the right of withdrawal. The proportional amount that the consumer has to pay to the entrepreneur is calculated on the basis of the total price as stipulated in the agreement, insofar as the total price is not excessive. If the total price is excessive, the proportional amount is calculated on the basis of the market value of the part of the contract that has been performed.
5.10. The Consumer shall not bear any costs for the supply of water, gas or electricity, which have not been prepared for sale in limited volume or in a certain quantity, or for district heating, which have been provided in whole or in part during the withdrawal period, if:
– the trader has failed to provide the information in accordance with Article 3(5)(f) or (g), or;
– the consumer has not explicitly requested the above-mentioned delivery during the dissolution period.
5.11. The consumer is not liable and does not owe any costs by exercising his right of withdrawal, without prejudice to the provisions of paragraph 8 and Article 5, paragraph 4.

Article 6 – PRICE
6.1. The prices mentioned in the offer are in euros and include VAT.
6.2. The entrepreneur is not authorized to increase the stipulated price after the conclusion of the agreement, unless the consumer is authorized to dissolve the agreement in the event of a price change.
6.3. The prohibition referred to in the previous paragraph does not apply if the price increase is the result of a statutory price increase.
6.4. In the event of a price increase, the consumer will be informed of the effective date of the change and the changed price in good time, and no later than one month before the price change.

Article 7 – PAYMENT
7.1. When entering into the agreement, the entrepreneur is entitled to demand a deposit from the consumer of a maximum of 50% of the purchase price.
7.2. Until the deposit has been paid by the consumer, the consumer cannot assert any rights with regard to the execution of the agreement.
7.3. The part of the payment that takes place afterwards must be paid by the consumer within 14 days after the start of the cooling-off period, or in the event that no cooling-off period applies, after the conclusion of the agreement.
7.4. If the consumer does not comply with his payment obligation or does not do so on time, whereby the payment terms are considered to be strict deadlines, the consumer is in default by operation of law. In the event that the consumer still does not pay the payment after having been given another 14 days to complete the payment, the consumer owes statutory interest on the outstanding amount and the entrepreneur can charge the extrajudicial collection costs incurred by him.
7.5. The entrepreneur can only deviate from the legally determined amount of the statutory interest and collection costs on the outstanding payment in favor of the consumer.

Article 8 – DELIVERY
8.1. The entrepreneur ensures that the purchase is delivered in a careful manner, at the location that the consumer has indicated as the delivery address.
8.2. The risk associated with delivery rests with the entrepreneur until the moment of delivery with the consumer or a third party designated by the consumer, unless expressly agreed otherwise.
8.3. The consumer must ensure that the delivery can take place on time.
8.4. Delivery will take place immediately, but within 30 days after the conclusion of the agreement, unless a different delivery time has been agreed and/or stated in the offer.
8.5. If the agreed delivery time is exceeded, the consumer is entitled to terminate the agreement without costs.
8.6. In the event that there is dissolution in accordance with the previous paragraph, and the purchase price has already been paid in full or in part by the consumer, the entrepreneur will refund the amount paid without delay.

Article 9 – WARRANTY
9.1. The entrepreneur ensures that every purchase meets the specifications of the offer, and the reasonable requirements for normal use.
9.2. Any seller’s or manufacturer’s warranty that is provided by the entrepreneur to the consumer does not affect the purport of the legal warranty.
9.3. The above guarantees do not apply in the event of normal wear and tear or damage caused by culpable improper use, or negligence in the maintenance of the purchase by the consumer.

Article 10 – COMPLAINTS AND DISPUTES
10.1. Any agreement between the parties is governed by Dutch law.
10.2. The entrepreneur has a complaint handling procedure that is accessible to the consumer.
10.3. If the consumer has a complaint, this complaint must be made known to the entrepreneur immediately and clearly described.
10.4. The entrepreneur shall respond to complaints within 14 days.
10.5. In the event of an unsolvable complaint, it may also be submitted to the competent court.

Written on: 25 August 2025